Refund Reship Policy

MedxPharma will offer additional quality products and services to its clients. It is responsible for the fulfilment of orders of its customers. However, due to their nature, these items are classified as controlled substances in many countries, and there’s an obligation to adhere to certain guidelines.

Refund:

These are some instances in which customers may seek reimbursement for their expenses:

1. Cancellation: If the customer decides to cancel their order within three days of the date of the payment. After payment has been made and the purchase is delivered to Shipping Department Shipping Department Shipping Department, there are no refunds available.
2. If the purchaser does not accept an order within 45 days after receiving the payment, they can request a refund. Refunds cannot be issued for the most common causes of non-reception:

1. The customer changed their address
2. The customer entered the wrong address.
3. We sent the package to the correct address, but no one was there to sign for it.
4. This package arrived at the address that was correct, but the recipient was able to claim it.
5. Ineffective products: We do to source the highest-quality items for our clients However, when purchasers claim that the products they purchased aren’t effective and ineffective, they are eligible for a refund provided that the purchaser provides us with the following details:

1. The clear image is from the report of a laboratory test.
2. An exact representation of the merchandise.
3. A picture from the container (Envelope Box, envelope etc. ).
4. Quantity of orders.
5. Documentation of payment (Electronic or physical receipt)

Note: Refunds may take up to 60 business days, based on the policy for processing of the business, as well as the policies of the bank’s customers.

We will refund the money received through Western Union, MoneyGram, or Bitcoin within five business days after completing the review.

Reshipment:

Here are some examples of when customers might be eligible for reshipping their product:

1. The standard shipping rate of $40 applies to delivery times of 14-21 days across the globe. If the delivery is delayed the customer can ask for an immediate refund
2. damaged goods: Our shipping department packs and delivers every item with the most stringent attention to detail. However, various shipping companies from around the world might damage some pills during transport. If 50% or more of the products are damaged, the customer can request a free replacement The customer must prepare these information:

1. A photo from the package (Envelope Envelope, Box, etc.)
2. The entire purchase. (All The pills even damaged ones)
3. The number of orders.
4. The payment’s documentation (Electronic or Physical Receipt)

Note: If fewer than 50 percent of the products are defective, the replacement for the damaged pills will be included with the next delivery. However, if the customer wants an immediate reshipment and we are able to deliver the same number of pills if the buyer is able to pay for the shipping costs which is 40 dollars.

Non-Effective Medications

1. Our focus is on purchasing our medications from legitimate wholesalers and manufacturers that are licensed as it is essential with the wellbeing of our customers. If they claim that the medications they purchased are not effective, they may claim a reimbursement if the buyer provides us with the following information:

1. The clear image is from the lab test report.
2. Clean and crystal clear pictures of things.
3. A picture of a box (envelope or box, etc. ).
4. The number of orders.
5. The evidence for payment (Electronic or physical receipt)
6. MedxPharma ensures that we fulfill your order regardless of the product’s availability We endeavour to add the correct product, but a different colour or brand of the same item may be available for an exact date. The client can request free shipment of a replacement if the buyer ships an incorrect item. The following information is required:

1. A clear image of the merchandise.
2. A clear image of packaging (envelope or box or box, etc. ).
3. The number of orders.
4. Documentation of the payment (Electronic or physical receipt)

Be aware that if the patient is receiving the same generic medication but the brand name, color or shape, the return of the drug is not possible.

If the patient receives other generic medicine that is in the same category (i.e. an anti-inflammatory medicine for a pain reliever) the customer may request a refund that will be processed in the next order. In addition, the client can choose to take the choice to pick any drug of the same type. We will deliver 50 percent of the purchase when customers pay the $40 shipping fee.

Notification: We process free reshipments within 5 business days, and they reach customers in 14 to 21 days. Customers can receive faster reshipments by placing another purchase. In that case, we incorporate the previous order into the current one, and we ship them together once.